Shipping policy

Shipping Policy

Last updated: September 5, 2026

This policy explains delivery for physical products purchased from DAOCALM LLC through daocalm.com.

Made-to-order timeline

All physical products are made to order. Estimated delivery is approximately four weeks from the order date. This timeline is an estimate, not a guarantee, and may vary because of production time, carrier delays, customs processing, weather, address problems, peak periods, or events outside our reasonable control.

We will send an order confirmation after purchase and a shipping confirmation with tracking when tracking is available.

Shipping methods and charges

Available shipping methods and charges are displayed at checkout. We may use USPS, UPS, FedEx, or another suitable carrier or fulfillment partner.

Shipment delays

If we cannot deliver within the estimated timeline stated for your order, we will provide a delay notice and, when required, offer the choice to accept the revised timing or cancel the unshipped order for a prompt refund.

Tracking and delivery issues

Tracking may take up to 48 hours to update after a carrier receives the package. If tracking has not updated for an extended period, or if a package is marked delivered but cannot be located, contact us so we can review the shipment with the carrier.

Please inspect the package after delivery. Report a damaged, defective, or incorrect item as soon as reasonably possible and include the order number and photos when available.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after production or fulfillment begins. If a package is returned because of an address supplied by the customer, additional shipping charges may apply before reshipment, except where applicable law requires otherwise.

International shipping

International availability is shown at checkout and may be limited by destination or product. Delivery times vary by country and carrier. Unless checkout states otherwise, the recipient is responsible for destination-country duties, taxes, customs charges, and import requirements. We do not control customs processing times.

Contact

Questions about shipping may be sent to daoone@daocalm.com.
Phone: +1 (206) 250-2712