Refund policy

Refund and Return Policy

Last updated: July 31, 2026

This policy applies to purchases from DAOCALM LLC through daocalm.com. It distinguishes physical products from personalized prerecorded video services.

Physical products: 30-day return window

You may request a return of an eligible physical product within 30 days after delivery.

To be eligible, the item must be unworn, unused, undamaged, and returned with its original packaging and any included accessories. We may decline a change-of-mind return that shows wear, use, alteration, contamination, or damage after delivery.

To request a return, email daoone@daocalm.com with your order number and reason for the request. If approved, we will provide the correct return address and instructions. Do not send a return to our corporate mailing address or any fulfillment address without written instructions.

Unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return results from our error or applicable law requires a refund.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or incorrect. Include the order number and clear photos when available. After review, we will provide an appropriate remedy, which may include replacement, repair, store credit, or refund, as required by applicable law.

Aromatic products and sensitivities

Aromatic bracelets are for external use only. Stop using a product if irritation or discomfort occurs. A personal preference or sensitivity is not automatically a product defect, but you may contact us within the return window and we will review the request under this policy and applicable law.

Personalized prerecorded video services

You may request cancellation for a full refund before we receive the complete information needed for the service and before production begins.

Because each video is prepared for an individual customer, change-of-mind cancellations and refunds are generally not available after complete information has been received and production has begun. This does not affect your rights if the delivered file is inaccessible, materially fails to match the format described on the product page, or was prepared using information different from what you submitted.

If there is a delivery or technical problem, contact us within 7 days after delivery. We will first offer a reasonable correction or replacement. If we cannot correct a material problem within a reasonable time, we may provide a partial or full refund as appropriate and as required by applicable law.

Personalized video services are offered for cultural, educational, and personal reflection. Disagreement with an interpretation or the absence of a desired prediction or outcome is not, by itself, a service defect.

Exchanges

We do not guarantee direct exchanges. The fastest option is usually to return an eligible physical item and place a separate order after the return is approved.

Refund processing

We will notify you after reviewing an eligible return or approved service-refund request. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since we approved a refund, contact daoone@daocalm.com.

Mandatory consumer rights

Nothing in this policy limits any non-waivable rights or remedies available under the laws that apply to you.

Contact

DAOCALM LLC
Email: daoone@daocalm.com
Phone: +1 (206) 250-2712